REEID Privacy Policy
REEID ("REEID", “we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our websites (“Visitors”) or purchase our services (“Customers”).
This Privacy Policy governs the collection, use and disclosure of personal information we receive through our Services (as defined in the Terms of Service).
This Privacy Policy covers the data you share with us through any of our websites, including domain and all subdomains of reeid.com (“REEID Websites” or “Our Websites”) or our online, offline or mobile apps (“REEID Services” or “Our Services”).
- Who we are
- What information we collect about you
- How we use information we collect
- How we share the information we collect
- How we handle Your Customer Data
- How we store and secure information we collect
- How we transfer information we collect internationally
- Your Rights and Choices.
- Who we are
REEID GCE is a worldwide language and data services provider, focusing on corporate and government sectors, with aim to deliver top quality services
- What information we collect about you
Usage Information
- Browser information (type and language)
- IP address
- Open / Click-through tracking URL: In some of our e-mail communications, we use a “click-through tracking URL” that, when clicked, sends you to a different web address, which logs your click, before redirecting you to your expected destination.
- The actions you take on our websites (such as the web pages viewed and the links clicked, and time spent).
- Referrer information
Personal Information
- First Name & Last Name
- Email Address
- Phone number
- Job Title
- IP Address: When you use Reeid Customer Portal, we automatically collect Internet Protocol (“IP”) address, the date and time of your login and logout sessions.
- Region
Subscription Information
- Business Name
- Mailing Address
- Support communication: If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps) we will collect and store the following information.
- Chat Transcripts
- Emails
- Phone call logs
- Phone call recordings
Support communication
If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps) we will collect and store the following information.
- Chat Transcripts
- Emails
- Phone call logs
- Phone call recordings
- How we use the information that we collect
To provide you with information about our services, and partners
We use your website browsing patterns, registration information, contact information, telephone prospect information, billing information, email, and messaging information to provide you with information including about us and our Services. This includes newsletters and other promotional communications about our services. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to support@reeid.com. You cannot opt out of receiving transactional emails related to your account or use of the Services.
To respond to your requests
To improve our website
We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.
To provide you with services you are trialing or subscribed to
To improve our products and services
- To administer promotions you have entered.
- Fulfill any other purpose disclosed to you and with your consent.
- We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials.
- Collection and Use of Non-Personal Information. When you get access to Reeid Customer Portal, or download and install our software, we may collect non-personal information data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.
- How we share the information that we collect
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect REEID GCE’s rights
- We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose. Or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
- How we handle Your Customer Data
REEID will not review, share, distribute, or reference any such Customer Data except as provided in REEID's Terms of Service, or as may be required by law. In accordance with REEID’s Terms of Service, REEID may access Customer Data only for the purpose of providing Services or preventing or addressing service or technical problems or as may be required by law. Use and protection of Customer data is governed by the Data Processing Addendum.
- How we store and secure information we collect
If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not REEID GCE. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
- How we transfer your personal information internationally
Data that we collect about you during your form sign-up enquiry, and during your use of REEID GCE, are stored on servers under our control in multiple regions around the world. To facilitate our operations, we may transfer and access such information from around the world, including from other countries in which we have operations. Irrespective of which country you reside in or supply information from, by using our services you authorize us to use your information any country where we operate. We agree to abide by the standard contractual clauses for the transfer of personal data as approved by the European Commission (Art. 46 GDPR).
- Your Rights and Choices
You may access information that you have voluntarily provided to REEID through your account on the Service, and to review, correct, or delete it by following the instructions on the Service, or contacting REEID in writing as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements, and we may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others. Data subjects in Europe have additional rights as set forth in the section entitled and “Your European Privacy Rights” below.
Individuals in European Economic Area
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
- Other important Privacy Information
Blogs, Social Media , and Public Forums
Third Party Analytics
Third Party Products and Services Links from our website
Clear Gifs and Log Files
We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Do Not Track
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
- Mobile application
When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which REEID may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.
- Our Policy Toward Children
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If you become aware that your child has provided REEID with personal information without your consent, please contact us at support@reeid.com.
- Changes to this Privacy Policy
- Terms and Conditions
- Contact Us
By email at support@reeid.com.
REEID GCE (UK) LTD
REEID GCE (TH) CO.LTD.
If you have any questions about this agreement or your information stored with us, please contact us at support@reeid.com