SOHAY
Sohay — AI Chatbot for Knowledge Base and WooCommerce compatibility with REEID Translate
Sohay — AI Chatbot for Knowledge Base and WooCommerce compatibility with REEID Translate is being evaluated from available plugin evidence. Adds an embeddable AI chat widget to WordPress pages, with the widget able to be hidden globally via an admin setting and gated per-request via a filter. No specific visitor-facing translation surface is currently confirmed.
Visit Sohay — AI Chatbot for Knowledge Base and WooCommerce ↗
AWAITING VERIFICATION
What the available evidence establishes for Sohay — AI Chatbot for Knowledge Base and WooCommerce.
Official plugin information supports the compatibility context documented for this category.
AWAITING VERIFICATION
This integration has not yet been manually verified by REEID.
PLUGIN PROFILE
Sohay — AI Chatbot for Knowledge Base and WooCommerce is documented in the Other category with 8 concrete capabilities identified in the current evidence.
EVIDENCE COVERAGE
Plugin capabilities are documented from available official evidence. Translation support is listed only when concrete visitor-facing content is explicitly established.
COMPATIBILITY REVIEW
How Sohay — AI Chatbot for Knowledge Base and WooCommerce compatibility is evaluated
01 · Review official plugin evidence
Establish documented plugin behaviour before making any multilingual compatibility claim.
02 · Identify visitor-facing content
Determine whether the documented behaviour exposes human-readable values that visitors can see.
03 · Separate content from functionality
Keep structure, configuration, logic, integrations and runtime behaviour outside translation scope unless concrete content values are identified.
04 · Confirm translation scope
Publish supported content only when concrete visitor-facing values are explicitly established and can be validated.
PLUGIN INTELLIGENCE
What the official plugin evidence shows
Plugin capabilities
- Adds an embeddable AI chat widget to WordPress pages, with the widget able to be hidden globally via an admin setting and gated per-request via a filter.
- Grounds chat answers in a built-in Knowledge Base by matching visitor questions to published KB articles before generating replies.
- On WooCommerce stores (WooCommerce 7.0+), provides in-chat shopping tools that can search/browse the catalog, look up products/variants, read live stock and prices, answer shipping/returns/refunds questions from store pages and KB policy/FAQ articles, and manage the shopper’s cart (add/change/remove) with an Undo button.
- Persists chat transcripts in a built-in admin inbox under “Sohay → Conversations,” with admin-side capabilities to search/filter/assign/reply/pin/close conversations.
- Supports AI provider selection between OpenAI and Google (Gemini), with provider-specific model usage for chat responses and Knowledge Base indexing/search performed via OpenAI regardless of which provider answers the chat.
- Implements spend protection and usage limiting: a daily token cap (reset at UTC midnight) and additional configurable rate limits (per-visitor chat-message rate limiting and a separate guest-token mint rate limit).
- Handles API keys by encrypting them at rest in the WordPress database (AES-256-GCM), masking them in the admin UI after save, excluding them from the WordPress REST API, and only sending each key to its corresponding upstream provider.
- Provides developer extensibility via multiple filters/actions, including a widget render gate (`sohaychat_should_render_widget`), tool allowlisting (`sohaychat_tools`), model allowlists per provider, conversation scoping for non-admin operators, and KB search cache TTL control (`sohaychat_kb_search_cache_ttl`).
CONTENT BOUNDARY
Sohay — AI Chatbot for Knowledge Base and WooCommerce capabilities and translation scope are documented separately.
The available evidence documents plugin functionality, but does not currently establish a specific visitor-facing translation surface.
Functional capability alone is not treated as evidence that a value should be translated.
LIMITATIONS & QA
Verification notes
- This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.
COMMON QUESTIONS
Sohay — AI Chatbot for Knowledge Base and WooCommerce and REEID Translate FAQ.
What does Sohay — AI Chatbot for Knowledge Base and WooCommerce do according to the available plugin evidence?
Sohay — AI Chatbot for Knowledge Base and WooCommerce has 8 concrete capabilities documented from the currently available official plugin evidence. See the Plugin Intelligence section for the individual capabilities.
Is a REEID translation surface currently confirmed for Sohay — AI Chatbot for Knowledge Base and WooCommerce?
No specific visitor-facing content values are currently confirmed as an evidence-backed translation surface for this integration.
What would establish translation scope for Sohay — AI Chatbot for Knowledge Base and WooCommerce?
The evidence must identify concrete visitor-facing values such as labels, titles, descriptions, messages or other human-readable content that can be validated through the integration workflow.
RELATED GUIDES
Continue through the compatibility library.
INTEGRATION EVIDENCE
Evaluate Sohay — AI Chatbot for Knowledge Base and WooCommerce in a multilingual WordPress workflow.
REEID documents Sohay — AI Chatbot for Knowledge Base and WooCommerce functionality separately from evidence-backed translation support so compatibility claims remain specific and testable.
Translation scope will be published when concrete visitor-facing content is established by evidence.