MDS LIVE CHAT AND HELPDESK
MDS Live Chat and Helpdesk compatibility with REEID Translate
MDS Live Chat and Helpdesk compatibility with REEID Translate is being evaluated from available plugin evidence. Adds a customer-facing real-time support chat widget with an admin dashboard for managing conversations (no page refresh required). No specific visitor-facing translation surface is currently confirmed.
AWAITING VERIFICATION
What the available evidence establishes for MDS Live Chat and Helpdesk.
Official plugin information supports the compatibility context documented for this category.
AWAITING VERIFICATION
This integration has not yet been manually verified by REEID.
PLUGIN PROFILE
MDS Live Chat and Helpdesk is documented in the Analytics category with 7 concrete capabilities identified in the current evidence.
EVIDENCE COVERAGE
Plugin capabilities are documented from available official evidence. Translation support is listed only when concrete visitor-facing content is explicitly established.
COMPATIBILITY REVIEW
How MDS Live Chat and Helpdesk compatibility is evaluated
01 · Review official plugin evidence
Establish documented plugin behaviour before making any multilingual compatibility claim.
02 · Identify visitor-facing content
Determine whether the documented behaviour exposes human-readable values that visitors can see.
03 · Separate content from functionality
Keep structure, configuration, logic, integrations and runtime behaviour outside translation scope unless concrete content values are identified.
04 · Confirm translation scope
Publish supported content only when concrete visitor-facing values are explicitly established and can be validated.
PLUGIN INTELLIGENCE
What the official plugin evidence shows
Plugin capabilities
- Adds a customer-facing real-time support chat widget with an admin dashboard for managing conversations (no page refresh required).
- Implements an automatic ticket ID system for conversations (example format given: MDS-TKT-1001).
- Supports a chat lifecycle/pipeline with statuses (Requesting / Active / Closed) and unread-message badges.
- Integrates with WooCommerce for guest/registered-customer support context, including automatic order history and total order value lookup for WooCommerce orders (order lookups are skipped if WooCommerce is not active).
- Uses browser-native Web Push notifications for chat-reply notifications, including generating/storing push subscriptions (endpoint + encryption keys) in the site’s own WordPress database and delivering encrypted notification title/message text when a reply is sent to a subscribed chat.
- Provides agent-side automation and workflow controls, including Quick Replies (saved canned responses), Auto Reply, and Auto Resolve with configurable delays.
- Supports agent roles/permissions and chat transfer between agents, and allows agents to send photos/documents to customers from the admin chat panel (customer can view/download).
CONTENT BOUNDARY
MDS Live Chat and Helpdesk capabilities and translation scope are documented separately.
The available evidence documents plugin functionality, but does not currently establish a specific visitor-facing translation surface.
Functional capability alone is not treated as evidence that a value should be translated.
LIMITATIONS & QA
Verification notes
- This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.
COMMON QUESTIONS
MDS Live Chat and Helpdesk and REEID Translate FAQ.
What does MDS Live Chat and Helpdesk do according to the available plugin evidence?
MDS Live Chat and Helpdesk has 7 concrete capabilities documented from the currently available official plugin evidence. See the Plugin Intelligence section for the individual capabilities.
Is a REEID translation surface currently confirmed for MDS Live Chat and Helpdesk?
No specific visitor-facing content values are currently confirmed as an evidence-backed translation surface for this integration.
What would establish translation scope for MDS Live Chat and Helpdesk?
The evidence must identify concrete visitor-facing values such as labels, titles, descriptions, messages or other human-readable content that can be validated through the integration workflow.
RELATED GUIDES
Continue through the compatibility library.
INTEGRATION EVIDENCE
Evaluate MDS Live Chat and Helpdesk in a multilingual WordPress workflow.
REEID documents MDS Live Chat and Helpdesk functionality separately from evidence-backed translation support so compatibility claims remain specific and testable.
Translation scope will be published when concrete visitor-facing content is established by evidence.