MDS LIVE CHAT AND HELPDESK

MDS Live Chat and Helpdesk compatibility with REEID Translate

MDS Live Chat and Helpdesk compatibility with REEID Translate is being reviewed using official plugin documentation. Adds a customer-facing real-time support chat widget with an admin dashboard for managing conversations (no page refresh required). No specific text shown to visitors is currently confirmed for translation.

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AWAITING VERIFICATION

What MDS Live Chat and Helpdesk does

Official plugin information supports the compatibility context documented for this category.

MANUAL REVIEW
This integration has not yet been manually verified by REEID.

PLUGIN PROFILE
MDS Live Chat and Helpdesk is documented in the Analytics category with 7 documented features.

DOCUMENTATION REVIEW
We use official plugin documentation to describe what the plugin does. Translation support is listed only for text that can be identified and tested.

COMPATIBILITY REVIEW

How MDS Live Chat and Helpdesk compatibility is evaluated

01 · Review official plugin documentation
Confirm documented plugin behaviour before making multilingual compatibility claims.

02 · Identify text shown to visitors
Check whether the documented features display text that visitors can read.

03 · Separate content from functionality
Structure, settings, logic, integrations and runtime behaviour are not treated as translatable content unless they include specific visible text.

04 · Confirm what can be translated
List supported content only after specific text shown to visitors has been identified and can be validated.

PLUGIN INFORMATION

What the plugin does

Plugin capabilities

  • Adds a customer-facing real-time support chat widget with an admin dashboard for managing conversations (no page refresh required).
  • Implements an automatic ticket ID system for conversations (example format given: MDS-TKT-1001).
  • Supports a chat lifecycle/pipeline with statuses (Requesting / Active / Closed) and unread-message badges.
  • Integrates with WooCommerce for guest/registered-customer support context, including automatic order history and total order value lookup for WooCommerce orders (order lookups are skipped if WooCommerce is not active).
  • Uses browser-native Web Push notifications for chat-reply notifications, including generating/storing push subscriptions (endpoint + encryption keys) in the site’s own WordPress database and delivering encrypted notification title/message text when a reply is sent to a subscribed chat.
  • Provides agent-side automation and workflow controls, including Quick Replies (saved canned responses), Auto Reply, and Auto Resolve with configurable delays.
  • Supports agent roles/permissions and chat transfer between agents, and allows agents to send photos/documents to customers from the admin chat panel (customer can view/download).

TRANSLATION BOUNDARY

MDS Live Chat and Helpdesk capabilities and translatable content are documented separately.

Official documentation describes the plugin functionality, but does not currently identify specific text shown to visitors that can be translated.

A feature is not considered translatable unless it includes text that users can read.

LIMITATIONS & QA

Verification notes

  • This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.

FREQUENTLY ASKED QUESTIONS

MDS Live Chat and Helpdesk and REEID Translate FAQ.

What does MDS Live Chat and Helpdesk do?

MDS Live Chat and Helpdesk has 7 documented features listed in its official documentation. See the Plugin Information section for details.

Does MDS Live Chat and Helpdesk have any content currently confirmed for translation?

No specific content is currently confirmed for translation in this integration.

What needs to be confirmed before translating content from MDS Live Chat and Helpdesk?

Official documentation must identify specific text, such as labels, titles, descriptions or messages, that can be tested in the integration.

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COMPATIBILITY INFORMATION

Evaluate MDS Live Chat and Helpdesk in a multilingual WordPress workflow.

REEID documents MDS Live Chat and Helpdesk functionality separately from confirmed translation support so the distinction is clear.

Supported content will be listed when specific translatable text is identified in the official documentation.

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