GURU SUPPORT DESK
Guru Support Desk compatibility with REEID Translate
Guru Support Desk compatibility with REEID Translate is being reviewed using official plugin documentation. Self-hosted WordPress helpdesk/ticket system with customer ticket creation and agent ticket desks (front-end and wp-admin) sharing the same underlying ticket data and core AJAX actions. No specific text shown to visitors is currently confirmed for translation.
AWAITING VERIFICATION
What Guru Support Desk does
Official plugin information supports the compatibility context documented for this category.
MANUAL REVIEW
This integration has not yet been manually verified by REEID.
PLUGIN PROFILE
Guru Support Desk is documented in the Other category with 8 documented features.
DOCUMENTATION REVIEW
We use official plugin documentation to describe what the plugin does. Translation support is listed only for text that can be identified and tested.
COMPATIBILITY REVIEW
How Guru Support Desk compatibility is evaluated
01 · Review official plugin documentation
Confirm documented plugin behaviour before making multilingual compatibility claims.
02 · Identify text shown to visitors
Check whether the documented features display text that visitors can read.
03 · Separate content from functionality
Structure, settings, logic, integrations and runtime behaviour are not treated as translatable content unless they include specific visible text.
04 · Confirm what can be translated
List supported content only after specific text shown to visitors has been identified and can be validated.
PLUGIN INFORMATION
What the plugin does
Plugin capabilities
- Self-hosted WordPress helpdesk/ticket system with customer ticket creation and agent ticket desks (front-end and wp-admin) sharing the same underlying ticket data and core AJAX actions.
- Ticket access control via built-in agent roles (Main Agent, Manager, Support Agent) where Support Agents can be restricted to Only Assigned Tickets or All Tickets; Main Agent and Manager always see all tickets, and restrictions are enforced server-side.
- Inbound email ticket processing using IMAP with continuous mailbox reconciliation, automatic polling, cron health repair, resumable catch-up batches, failed-message retries, and isolation so a malformed/unsupported email does not block newer mail.
- Persistent ticket CC participants with per-reply CC selection; CC participation is email-based and does not grant customer portal ownership; CC participants can reply into the existing ticket while unknown senders cannot inject into an existing ticket.
- Rich reply and note editing including rich text, searchable emoji picker, and inline pasted/dragged images; supports private Internal Notes that are excluded from customer-facing output and are never emailed to the primary customer or CC participants.
- Private attachment storage and access control: attachments are stored privately under the site uploads directory (below `uploads/guru-support-desk/private`) and are delivered through permission-checked WordPress handlers rather than public file URLs; accepted attachment types are limited to specific document/image formats.
- Email delivery configuration supports either WordPress mail (`wp_mail()`) or an optional dedicated SMTP transport; customer-facing replies use configured Reply-To routing with fallback order (From Email, then IMAP Username, then SMTP Username).
- Diagnostic logging enabled by default with 10-day retention, accessible via Settings > Logs (including a Download Logs button), and log contents are not rendered in the WordPress admin page.
TRANSLATION BOUNDARY
Guru Support Desk capabilities and translatable content are documented separately.
Official documentation describes the plugin functionality, but does not currently identify specific text shown to visitors that can be translated.
A feature is not considered translatable unless it includes text that users can read.
LIMITATIONS & QA
Verification notes
- This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.
FREQUENTLY ASKED QUESTIONS
Guru Support Desk and REEID Translate FAQ.
What does Guru Support Desk do?
Guru Support Desk has 8 documented features listed in its official documentation. See the Plugin Information section for details.
Does Guru Support Desk have any content currently confirmed for translation?
No specific content is currently confirmed for translation in this integration.
What needs to be confirmed before translating content from Guru Support Desk?
Official documentation must identify specific text, such as labels, titles, descriptions or messages, that can be tested in the integration.
RELATED GUIDES
Explore more compatibility guides.
COMPATIBILITY INFORMATION
Evaluate Guru Support Desk in a multilingual WordPress workflow.
REEID documents Guru Support Desk functionality separately from confirmed translation support so the distinction is clear.
Supported content will be listed when specific translatable text is identified in the official documentation.