SUPPORTIVO TICKETING & HELPDESK PORTAL
Supportivo Ticketing & Helpdesk Portal compatibility with REEID Translate
Supportivo Ticketing & Helpdesk Portal compatibility with REEID Translate is being reviewed using official plugin documentation. Creates its own database tables and initial frontend client-portal pages automatically upon activation, with a one-time admin notice listing those pages. No specific text shown to visitors is currently confirmed for translation.
AWAITING VERIFICATION
What Supportivo Ticketing & Helpdesk Portal does
Official plugin information supports the compatibility context documented for this category.
MANUAL REVIEW
This integration has not yet been manually verified by REEID.
PLUGIN PROFILE
Supportivo Ticketing & Helpdesk Portal is documented in the Other category with 8 documented features.
DOCUMENTATION REVIEW
We use official plugin documentation to describe what the plugin does. Translation support is listed only for text that can be identified and tested.
COMPATIBILITY REVIEW
How Supportivo Ticketing & Helpdesk Portal compatibility is evaluated
01 · Review official plugin documentation
Confirm documented plugin behaviour before making multilingual compatibility claims.
02 · Identify text shown to visitors
Check whether the documented features display text that visitors can read.
03 · Separate content from functionality
Structure, settings, logic, integrations and runtime behaviour are not treated as translatable content unless they include specific visible text.
04 · Confirm what can be translated
List supported content only after specific text shown to visitors has been identified and can be validated.
PLUGIN INFORMATION
What the plugin does
Plugin capabilities
- Creates its own database tables and initial frontend client-portal pages automatically upon activation, with a one-time admin notice listing those pages.
- Provides a Setup Wizard that lets the site owner choose which modules/features to enable (e.g., File Manager, Support Hours, Email Notifications, Profile Page) and allows re-running/changing modules later from Settings.
- Implements a ticketing workflow where client and staff replies update ticket status automatically (staff reply marks “Staff replied”; client reply returns to “Open”).
- Supports file attachments on tickets, including a reusable “My Files” library so files can be reused across tickets.
- Includes Support Hours tracking (manual time logging per client) and can optionally require remaining hours before a client can open a new ticket.
- Sends automatic email notifications for new tickets to both the client and the site team.
- Includes a frontend client profile page with company details (including VAT number), avatar, and password.
- Supports built-in Greek and English translations and is described as translation-ready via standard WordPress `.po`/`.mo` files.
TRANSLATION BOUNDARY
Supportivo Ticketing & Helpdesk Portal capabilities and translatable content are documented separately.
Official documentation describes the plugin functionality, but does not currently identify specific text shown to visitors that can be translated.
A feature is not considered translatable unless it includes text that users can read.
LIMITATIONS & QA
Verification notes
- This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.
FREQUENTLY ASKED QUESTIONS
Supportivo Ticketing & Helpdesk Portal and REEID Translate FAQ.
What does Supportivo Ticketing & Helpdesk Portal do?
Supportivo Ticketing & Helpdesk Portal has 8 documented features listed in its official documentation. See the Plugin Information section for details.
Does Supportivo Ticketing & Helpdesk Portal have any content currently confirmed for translation?
No specific content is currently confirmed for translation in this integration.
What needs to be confirmed before translating content from Supportivo Ticketing & Helpdesk Portal?
Official documentation must identify specific text, such as labels, titles, descriptions or messages, that can be tested in the integration.
RELATED GUIDES
Explore more compatibility guides.
COMPATIBILITY INFORMATION
Evaluate Supportivo Ticketing & Helpdesk Portal in a multilingual WordPress workflow.
REEID documents Supportivo Ticketing & Helpdesk Portal functionality separately from confirmed translation support so the distinction is clear.
Supported content will be listed when specific translatable text is identified in the official documentation.