CHATESSA
Chatessa – Live Chat & AI Chatbot compatibility with REEID Translate
Chatessa – Live Chat & AI Chatbot compatibility with REEID Translate is being evaluated from available plugin evidence. Embeds a Chatessa live-chat widget on the WordPress frontend and loads the widget script (`widget.js`) from the Chatessa app host on page views (subject to plugin enabled state, widget key presence, and optional consent gating). No specific visitor-facing translation surface is currently confirmed.
AWAITING VERIFICATION
What the available evidence establishes for Chatessa – Live Chat & AI Chatbot.
Official plugin information supports the compatibility context documented for this category.
AWAITING VERIFICATION
This integration has not yet been manually verified by REEID.
PLUGIN PROFILE
Chatessa – Live Chat & AI Chatbot is documented in the Analytics category with 7 concrete capabilities identified in the current evidence.
EVIDENCE COVERAGE
Plugin capabilities are documented from available official evidence. Translation support is listed only when concrete visitor-facing content is explicitly established.
COMPATIBILITY REVIEW
How Chatessa – Live Chat & AI Chatbot compatibility is evaluated
01 · Review official plugin evidence
Establish documented plugin behaviour before making any multilingual compatibility claim.
02 · Identify visitor-facing content
Determine whether the documented behaviour exposes human-readable values that visitors can see.
03 · Separate content from functionality
Keep structure, configuration, logic, integrations and runtime behaviour outside translation scope unless concrete content values are identified.
04 · Confirm translation scope
Publish supported content only when concrete visitor-facing values are explicitly established and can be validated.
PLUGIN INTELLIGENCE
What the official plugin evidence shows
Plugin capabilities
- Embeds a Chatessa live-chat widget on the WordPress frontend and loads the widget script (`widget.js`) from the Chatessa app host on page views (subject to plugin enabled state, widget key presence, and optional consent gating).
- Supports a one-click “Connect” flow that sends the site host name and site title to Chatessa to provision a widget key restricted to the domain.
- Performs an authorization exchange during “Connect with Chatessa” to obtain a workspace widget key, API key, and identity secret (single-use authorization code).
- Optionally provides secure logged-in user identity to the widget using a server-signed HMAC (`user_hash`), preventing browser-side forgery of identity data.
- Optionally sends WooCommerce customer context on each login (email/display name, order count, lifetime value, and last order details) to Chatessa when WooCommerce is active.
- Implements GDPR-style consent gating by optionally loading the widget only after a cookie-consent banner is accepted and the relevant cookie is present.
- Receives inbound Chatessa events (e.g., new leads, escalations) in WordPress via a `chatessa_webhook` action hook with HMAC verification.
CONTENT BOUNDARY
Chatessa – Live Chat & AI Chatbot capabilities and translation scope are documented separately.
The available evidence documents plugin functionality, but does not currently establish a specific visitor-facing translation surface.
Functional capability alone is not treated as evidence that a value should be translated.
LIMITATIONS & QA
Verification notes
- This integration is documented for compatibility context. Visitor-facing translation scope is not listed for this category.
COMMON QUESTIONS
Chatessa – Live Chat & AI Chatbot and REEID Translate FAQ.
What does Chatessa – Live Chat & AI Chatbot do according to the available plugin evidence?
Chatessa – Live Chat & AI Chatbot has 7 concrete capabilities documented from the currently available official plugin evidence. See the Plugin Intelligence section for the individual capabilities.
Is a REEID translation surface currently confirmed for Chatessa – Live Chat & AI Chatbot?
No specific visitor-facing content values are currently confirmed as an evidence-backed translation surface for this integration.
What would establish translation scope for Chatessa – Live Chat & AI Chatbot?
The evidence must identify concrete visitor-facing values such as labels, titles, descriptions, messages or other human-readable content that can be validated through the integration workflow.
RELATED GUIDES
Continue through the compatibility library.
INTEGRATION EVIDENCE
Evaluate Chatessa – Live Chat & AI Chatbot in a multilingual WordPress workflow.
REEID documents Chatessa – Live Chat & AI Chatbot functionality separately from evidence-backed translation support so compatibility claims remain specific and testable.
Translation scope will be published when concrete visitor-facing content is established by evidence.